Returns and Exchanges

From www.thehellofriends.com we want you to be 100% satisfied with your purchase. Therefore all products that have some tare may be returned at no cost.

The steps that must be followed are the following:

Write an email to hola@thehellofriends.com explaining the reason for your change attaching the copy of the confirmation email or the reference number. Once approved, you must:

Put the product back in the bag provided by the courier that will pick it up and receive your new garment, paying the shipping costs at the moment.

Where do we send?

We ship to all conuntries. Shipping costs vary from country to country as they all leave from our office in Spain (Alicante). Shipping costs will appear at the end of the purchase process.

How much do the shipments cost?

Shipping costs are calculated automatically in the purchase process. These are the different prices.

Spain – Certified (Track Shipping): 3.80€
International – Certified (Track Shipping): 6.95€

How long do shipments take to arrive? What shipping methods do we use?

Shipments to Spain take between 24 and 72 hours to reach their destination. Other destinations, depending on the country. The time depends on where the shipment goes. There are times when we are turning where it may take a few more days until it is processed and the shipment is made.

The shipping method we use is Correos.

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